White Pass Sports Hut - Packwood, Washington

Erica Grant

Upon entering the shop, which I had gone to in the past and had a great experiences. This was not the case.. We walked in and asked to rent gear at 2:00. He began saying we would barely have enough time to do anything before white pass closes at 4. We knew we would only have about an hour or so but we wanted to make the trip worth it and told him we would still like to rent anyway. He flat out said he’s not doing that, was extremely rude and refused to sell to us because “renting gear for you guys to go up up there and board from an hour is stupid” we were all just shocked. Even the coworker gave him a weird look. Like why would that matter to you? You are still getting paid I have no idea why a business wouldn’t want someone’s money like that.. I was heated and The interaction left a bitter taste in my mouth. Ended up going to whitepass and rented from there. We had ZERO issues renting, everyone was so so nice and no one even questioned the time. (We had a blast on the hill)

Chris

This past weekend I rented gear from my daughter here for the first time. We had experienced equipment shortages up at White Pass on holidays before, and wanted to play it safe, so decided to give the Sports Hut a try. Very pleasantly surprised!

Service was great - staff were very attentive and helpful with the equipment, and making sure my daughter was comfortable and getting the right size. There was no line, and they were very quick at getting us in and out and back on the road. They even have a nice dog inside the shop which was a big bonus for my daughter!

We had planned to return the gear that evening, after returning from White Pass, but unfortunately we had a family emergency arise and had to help with that. I called the shop to let them know we wouldn't be able to return the gear until the next day, and they said no problem. We were detoured to Eastern Washington for the night, and didn't make it back to Packwood until late afternoon the next day. Staff were completely understanding and gave us no trouble about the late return; they thanked us for the heads up and were glad to hear everyone was okay.

Needless to say, I was very happy with our experience here and we will be gladly returning again very soon!!

Derek Ciampi

My partner and I rented snowboarding gear for a weekend up on the mountain. The gentlemen running the store are efficient and knowledgeable! Don’t pay attention to these negative reviews. We accidentally lost one of our rented helmets in the Lodge and the employees of the store were completely understanding of the situation! They were not rude about it and did not even charge us for our mistake.

Jessica V

It’s so funny seeing all of the bad reviews for this place. The crew in here have a sense of humor, I guess nowadays people just want something to be upset about. I rented from here all season for 22-23 and never had a single problem. The equipment is good, the customer service is just fine and the people in here are great. The pup that’s always running around is a plus too.

Twyla Newby

Rented my first board from these guys 5 years ago and have been bringing my friends to them ever since. Good prices. Good gear, especially as they have been upgrading lately. Not quite a 5 star because customer service is hit or miss. The older gentleman can be a bit gruff, but everyone else is pleasant to work with.

Sarah R

Great place! Customer service was great! My husband and I rented a snowboard/boots and we found the service really helpful. They have the coolest dog. They even gave us a a receipt with the sizing for when we come back. We will be recommending them to any of our friends who needs rentals.

katie Schumacher

If I could give this place less than one star I would. Everyone there especially the old white man with the thin rim glasses is one of the rudest individuals I’ve ever encountered. I agree with all these reviews about the staff being rude but especially this guy.
The younger staff are a lot nicer, and seem to have more patience and common sense on how to talk to people.

If you can rent equipment literally anywhere else, then do it. Save yourself.

Fred Brown

If you’re going to white pass to get some runs in and you need some gear, this is definitely the place. Really helpful and kind owners, after going there for a few weekends they gave me the helmet I rented! Definitely recommend them