RIMOWA - Dallas, Texas

Jasmin M

Upon entering the store, the two sales associate were busy with customers. My husband and I had the opportunity to browse while we wait. When Justice was finished with his previous transaction, he immediately came over and greeted us. He was very knowledgeable and most importantly - patient with all of our questions and we had a ton! Justice spent a great deal of time with us, taking items off of the shelves for comparison and to show us the features of each line. My husband and I felt no pressure to make a purchase but since we were so comfortable with the information presented to us, we happily ordered five pieces from the original line and a personal crossbody bag to match! To top it off, the after sales care was even more impressive. Living 45 minutes north, Justice offered to email me a label to have our luggage tags sent in for embossment. To say we are happy with our purchase is an understatement! We just became empty nesters and these Rimowa pieces will be a huge part of our adventures! The North Park location is very fortunate to have a sales associate like Justice, who is passionate about the brand he represents!

Jonathan Jow

I’ve always had great experiences with this particular Rimowa store compared to others. This time in particular, Justice, went out of his way to make sure my (out of warranty) damaged suitcase was taken care of the suitcase and explain the repair options (to clarify, I still had to pay a repair and parts fee, but it’s reasonable). Additionally he checked my other suitcases for issues as well as made sure my questions about some of the new product line was answered. Super patient and stellar service. Highly recommended!

Damon Routzhan

Be weary of sending your suitcase here for their repair service. I inquired about a repair on Sept 26, and sent in several photos of damage. I was assured that my bag could be repaired, but that some scarring might occur--I was okay with this. I then shipped my bag (at my own expense) to Rimowa. It arrived on October 4th. After not hearing back for 2 weeks, I followed up. And then I followed up again. And then I followed up for a 3rd time. After not hearing anything, I then called, and was told that my bag could not be repaired, although I was originally told it could be (and after I paid to ship my bag there).

I am not entirely sure what would have happened had I not harassed them to get my bag back. I was assured it would be shipped back (at their expense, though that is the least that could do).

Disappointing experience from a luxury brand. Will hesitate to purchase another bag, as the warranty isn't as great as promised.

Ambot Lng Saimo

Rimowa in North Park consistently exceeds expectations with their commendable and excellent service. The staff’s attention to detail and personalized approach make every customer feel valued and important. Each visit is met with warmth and professionalism, creating a welcoming environment that fosters trust and loyalty. From offering expert advice to ensuring a seamless shopping experience, Rimowa in North Park goes above and beyond to leave a lasting impression. Their commitment to customer satisfaction truly sets them apart, making them a standout destination for luxury luggage and exceptional service.

Adam Gunter

I have been a loyal customer of Rimowa Dallas for several years now, and each visit reinforces why I continue to choose this store for all my travel needs. The quality of the products is, of course, unparalleled—Rimowa’s luggage is a perfect blend of durability, functionality, and sleek design. However, what truly sets this store apart is the exceptional service, particularly from Angelo, who has been my go-to sales representative for the past four years.

Angelo’s knowledge of the products is extensive, and his passion for helping customers find the perfect piece of luggage is evident in every interaction. He takes the time to understand my travel habits and preferences, always recommending items that suit my needs perfectly. Whether it’s a classic aluminum suitcase or one of the newer polycarbonate models, Angelo ensures that I leave the store confident in my purchase.

What I appreciate most about Angelo is his commitment to customer satisfaction. He goes above and beyond to ensure that every detail is perfect, from the moment I walk in until the moment I leave. His friendly demeanor, combined with his professional expertise, creates a shopping experience that is both enjoyable and efficient. Over the years, Angelo has become more than just a sales representative—he’s become a trusted advisor and a key reason why I keep returning to Rimowa Dallas.

In a market where customer service can often feel impersonal, Angelo’s personalized approach makes a significant difference. I cannot recommend Rimowa Dallas enough, and if you have the pleasure of working with Angelo, you’re guaranteed an exceptional experience. Thank you, Angelo, for your dedication and outstanding service over the years. Here’s to many more years of continued excellence!

Vy Nguyen

I had a great experience with Justice, the same associate was very nice and he helped me resolved my problem! 12/10 customer servic, Rimowa will have me as a lifetime customer. I cannot wait to add another piece to my collection.

Khoa Nguyen

If you need a Rimowa, talk to Noe. I needed a new carry on suitcase for my upcoming trips and walked into Rimowa to see what they had. I immediately was greeted by Noe and he quickly walked me through all the available options and variants. I told him my specific needs and ended up getting the Original Cabin. The store itself was very well kept and seemed to have a sizable inventory for purchase. Definitely will come back again as a client.

Jonathan Golab

Angelo was most welcoming, kind, happy, knowledgable, and helpful. We appreciate and enjoy his professionalism. We love our luggage purchases! Dr Jonathan Golab 🙂