Action Sports - Arlington, Washington

Krystina Morton

So I actually don't know how many stars to give. I had an appointment this morning at 9:00 a.m. for my son for his letterman jacket. I called weeks ago and scheduled this appointment it was originally supposed to be for last Tuesday at 9:00 a.m. but they had to reschedule due to them doing a fundraiser or breakfast or something. My brother-in-law came from out of town just because of the purchase price he was going to help with that so again we were all there before 9:00. Nobody was there I called at 9:10 the phone goes to what sounds like a fax machine. Called again at 9:30 no answer kept calling same thing. 9:45 lights come on inside. I called again a few more times finally the lady came to the door. Her name is Chelsea she asked how she could help me I said I had an appointment for letterman jacket at 9:00 a.m. she said let me call the lady that does it Lauren. Lauren is the owner Lauren is the only one that can do letterman jackets because she needs to measure. Lauren stated she wasn't coming in even though she lives in town but Chelsea to give me her phone number where I could call her. I called Lauren she obviously didn't answer I did leave a message stating how upset I was how it was very unprofessional for the purposely not answer the phone for her to not come in and serve her customers for her to make an appointment and not show up. Lauren never called me back she still hasn't and it's 11:00 in the morning. Chelsea did proceed to help us even though she didn't know for sure exactly what she was doing she was very kind and very apologetic. The phone was ringing off the hook as well as multiple customers coming in at 10:00 when they opened again Chelsea proceeded to help everybody as well as take multiple phone calls as well as continuing to try to help us. She was very knowledgeable about what she was doing when it came to the other customer she knew about different schools and if they had uniforms and how much everything cost she just made it very clear that she did not know how to do the measurements for Letterman and she apologized multiple times about the owner. I would love to give Chelsea more than five stars I would love to give Lauren zero Stars highly unprofessional I don't understand how you can be in business but not want to come in and take someone's business letterman jackets are almost 800 to 1000 depending on patches and such so why is it that you couldn't get up to come do something that you know to do I have kids at home I have a husband at home I have a schedule Chelsea has kids at home and a husband and a schedule Lauren doesn't have a husband or kids at home but couldn't come into the office couldn't come in to help her customers that help her stay into business and pay her bills so I don't know what to give starwise but I highly praise Chelsea thank you so much

Keith Monteith

Great place to buy your gear. The print shop is awesome high quality gear for a great price.

ʕ•ᴥ•ʔ ʕ•ᴥ•ʔ

The blonde girl working there was so rude! She yelled at my 6 month old baby to "SHUT UP"- because she got fussy and started to cry a little! I apologized repeatedly, but just decided to leave.

Suzanne Garrett

Wonderful Community Store!

Thx!
Employs clients from Village community services!

You guys ROCK!

Tasha D

Was just in during the 4th of July carnival that was down the street, and the woman working the counter was amazing! My tap-to-pay wasn't working right, and she chatted with my kids, was friendly and helpful, and helped me solve my problem. We will definitely be back!

AMERICAN PATRIOT224

Always get the best service from everyone at this AMAZING local sports business. You can get almost anything made on the spot. I definitely recommend this place for all of your local school sports needs or even bulk custom orders.

Kimberly Paulinus

As soon as we walked in we were greeted and pointed in the right direction. There was only 1 gentleman in there working so he was quite busy helping customers and answering the phones. He let us know if we needed him to flag him down. He was able to answer all our questions and even knew the requirements for the local little league. They had everything we needed and more. Future years we will be coming back to action sports rather than ordering online or visiting other sports stores.

H T

Extremely rude and unprofessional staff. I have never been treated so poorly as a customer anywhere, ever!! 🙁