ORIX Rent-A-Car by Tas-tech - Ota City, Tokyo

Jason Lee

I recently had a very unpleasant experience with ORIX Rent-A-Car at Haneda Airport, specifically with the behavior of the reception lady during the car return process. Her attitude was highly unprofessional and disrespectful, and I feel compelled to share the details of what happened.

First, her condescending attitude when speaking English was extremely off-putting. She kept looking down on me as if my language skills were an inconvenience to her. To make matters worse, she kept sighing loudly in front of me, which felt dismissive and rude.

Second, her gestures and behavior were inappropriate. She repeatedly pointed her finger at me in a directive manner, insisting that I either pay an additional fee for fuel or go fill up the tank and return the car again. While I understand policies need to be followed, her tone and gestures were unnecessarily aggressive and made me feel uncomfortable.

Third, she kept pressuring me to put down my credit card without providing any clear explanation as to why it was required. To add to this, she yelled at her colleague in front of me, shouting about why they had accepted cash payment when I initially rented the car. This unprofessional outburst was not only embarrassing but also completely unacceptable in a customer-facing role.

Overall, this was one of the most unpleasant customer service experiences I’ve ever had. As a paying customer, I expected to be treated with respect and professionalism, but instead, I was met with rude behavior and inappropriate conduct. I hope ORIX Rent-A-Car takes this feedback seriously and provides proper training to their staff to ensure no other customer has to go through such a frustrating experience. Based on this incident, I cannot recommend ORIX Rent-A-Car to others.

hsien

提前兩週就預訂了，一次訂了兩台七人座大休旅車，取車當天只給我們一台很小的休旅車、一台小車，員工說明現在是暑假旅遊旺季，我非常失望，也沒有調整租金，非常詐欺！

大車變小車結果就算了，請工作人員用我的手機打叫計程車載行李，工作人員直接拒絕

Soc Ting Han

SCAMMER. SCAMMER. SCAMMER.

I was cheated by this car rental company. When I picked up the car, they suggested I skip the vehicle inspection to save time. Having rented cars in Japan many times and trusting the Japanese people, I agreed. However, when I returned the car, they claimed there was a small collision near the rear wheel and that a part was loose. I was sure there had been no collision, so I refused to pay. But the staff told me my contract included CDW insurance and that I just needed to pay upfront and the insurance would cover it later.

Later, the insurance company rejected the claim because the CDW only covers damages over 100,000 yen, and anything below that has to be paid by the renter. This is clearly a scam. I contacted my credit card company to dispute the charge, but the rental company lied again. They faked the incident report and the pre-rental check form, saying we inspected the car together and that I had told them about hitting the side mirror at a gas station.

I still believe most Japanese people are honest and reliable, but I urge everyone not to rent from this company. And always inspect the car yourself, no matter what the rental company says!

We-Love 沖縄 (ういらぶ沖縄)

運転手さんがとても丁寧でした。借りた車も新車で大満足です。場所はまだ施設が完成してないので、入り口が分かりにくい感じはありますが、空港からも近く良いと思います。

SS B

Really bad service . N’essaye pas de trouver des solutions. Ils savent dire que Non sans vraiment réfléchirent

Saki

他の方がおっしゃる通り、本当にnさん最悪です。
電話対応の際に、希望の車がなかった為、他の車はないか確認しました。この方は、予約した車をキャンセルにした後、電話で他の車があったと連絡をしてきました。かなり大きな車だったので、予約していた元の車でいいと伝えましたが、他の店舗で取られたと言われました。

予約した車は、間違われて予約されていた別の車で、かつ、その予約されていた車も連絡なしにキャンセルされました。

電話でも会計時、返却時にもこの方は一切謝罪なし。

他の車はどれがあるか聞きましたが、探してくれる感じもなく、「ありませんね」との事。この方はオリックス全店舗の在庫確認を出来るが、確認してもないと仰っていましたが、いつもお世話になっている他の店舗で確認したところ、羽田空港店舗ではないと言われた車があると言われました。

本社の方に連絡させて頂きました。

P N (Golden trails)

No instructions on website as to car pick up from Haneda airport. And when we finally found out (counter at exit 3 in T1, pick up phone to call for pick up, and then go up to departure lobby exit 2 to wait for pick up). And what made it the worst possible experience is the driver, a young able bodied guy, made no effort to help us 3 ladies in their late 50s, with our luggages. No effort. I have never come across this kind of service in Japan.

金太負けるな

初めてですが対応が良かったです。ヴィッツで綺麗に掃除されてました、
羽田までの無料送迎バスも有り難い。